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Product Features Q&A
Q: What are the size and weight of the product? A: The Portable Massager measures 250 × 170 × 175 mm and weighs about 1.4 kg. The Pillow Massager is 340 × 190 × 330 mm and weighs around 1.51 kg. Q: What material is the exterior of this product made o
Usage & Operation
Q: Is the usage of this massager difficult? A: Not at all—simply place it on the area you want to treat, secure the strap, and power it on. Then, customize your session by adjusting the mode, heat, and intensity. Q: Can this product be used on multip
Battery & Charging
Q: Is this massager rechargeable, or does it have a replaceable battery? A: The Lusy massager comes with a built-in lithium-ion battery. You recharge it via a convenient USB-C port rather than replacing batteries.
Shipping
Q: How long will it take for my order to be shipped? A: We know you're excited to receive your Lusy! Generally, we process and ship orders within 1–2 business days. Please note that weekends and holidays are excluded.
Returns, Refunds & Cancellation
Q: Can I change or cancel my order? A: If you've changed your mind, please reach out as soon as possible. We can only process cancellations for orders that have not yet entered the shipping process. Once an order is dispatched, it must follow our st
Warranty
Q: How long is the Lusy warranty? A: We stand firmly behind our quality! Lusy massagers come with a comprehensive 2-year warranty, starting from the date your order is marked as delivered. Q: What does the warranty cover?